Who We Are

Our vision is to be the most innovative provider of employee and customer feedback solutions.

We were founded in 2011 and we’re growing fast. We are trusted by over 120 clients, from the private and public sector.


We hold four best practice forums and conferences each year

Our Clients Include

Click on a logo to view feedback from that client:

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Our Team



Steven Frost


Steven founded Smith & Henderson in 2011. He graduated from the University of Nottingham in 2006 and spent his early career in strategy, research and marketing roles in agencies and financial services.


Sharon Weston

Account Manager

Following a successful career at Motorola, Sharon joined Smith & Henderson in 2012. She is responsible for coordinating our franchise survey projects and events.


Tobias Clapton

Account Manager

After graduating from the University of Bath, Tobias went into teaching before a number of commercial management roles in the private sector.  Tobias works closely with many of our employee survey clients.


Christine Lundberg


Christine joined Smith & Henderson in 2014, having worked in analytical roles in several bluechip companies. As an analyst, Christine works closely with our consultants to provide actionable insight for our clients.


Darren Rippengale

Communications Consultant

Darren plays a leading role in developing internal communication campaigns for our clients, helping them to get maximum value from their surveys.


Chris Parkinson

Project Manager

Chris joined Smith & Henderson in early 2016, following leadership roles across national retail brands and having been involved in their employee engagement surveys.  Chris supports the project implementation and survey research analysis.



Maya Laskowska


Maya joined Smith & Henderson in 2016, following a number of strategy and planning roles for Honda.  A statistics guru with two degrees, Maya is currently studying towards her Mathematics Masters, part-time. Maya specialises in converting quantitative data into actionable insight and specific recommendations for our clients.


Ryan Williams


Ryan joined Smith & Henderson in 2016, shortly after graduating from the University of Liverpool, reading Economics. As an analyst, Ryan works closely with our consultants to provide actionable insight for our clients.