Top franchisors shortlisted for 2014 Best Franchise Awards

Smith & Henderson today announces the finalists for The 2014 Best Franchise Awards, sponsored by RBS and supported by Franchise World. The shortlisted franchisors were selected based on feedback from thousands of actual franchisees, gathered through an industry-wide study of franchisee satisfaction.

Franchisees were invited to complete the anonymous Franchise Satisfaction Benchmark survey and rate the training and support provided by their franchisor, the franchise system and their overall franchise ownership experience.  The top franchisors have then been shortlisted for The 2014 Best Franchise Awards, supported by RBS.

There are five award categories and the finalists are highlighted below:

Best Franchise: Less than £25k Investment

  • Diddi Dance
  • Puddle Ducks
  • Wagging Tails

Best Franchise: £25-75k Investment

  • ActionCOACH
  • Business Doctors
  • Driver Hire

Best Franchise: £75k+ Investment

  • Home Instead Senior Care
  • Right At Home
  • TaxAssist Accountants

These Finalists will present to a judging panel on 20th November, before the winners are announced at the Best Franchise Conference on 27th November, in Milton Keynes.

Winners of two other award categories will also be announced at the conference:


Continuous Improvement

A new award, designed to recognise franchisors that have improved their Franchise Satisfaction Survey results at least two years running.


5 Star Franchisee Satisfaction

This will be awarded to an elite group of franchisors that were rated above average by their franchisees across every key area that Smith & Henderson’s benchmarking programme measures, such as training and support for franchisees and the quality of their relationships.


David Williams, Director Franchising at RBS England & Wales said:
“The Best Franchise awards bring together some of the UK’s finest franchisors and celebrates their success and the opportunities available for franchisees. With increasing numbers of new business start-ups following the franchise route it is vital for franchisors to make their business model stand out and set high standards for the implementation of the franchise. The finalists shortlisted have all set themselves apart from the competition and we are delighted to be part of the awards and congratulate all the finalists. We look forward to hearing who the winners are and meeting them at the awards ceremony on 27th November”

More information about the awards can be found at


Notes for Editors

Smith & Henderson is a leading independent research company, specialising in franchising.  They are also proud British Franchise Association members.

For information about Smith & Henderson please visit For further information please contact Steven Frost on tel: 0845 8620454 or email: