Smith & Henderson announce winners of 2014 Best Franchise Awards sponsored by RBS


Last Thursday, during their highly successful ‘Best Franchise Conference’ attended by some of the biggest names in UK franchising, consultants Smith & Henderson announced the winners of their 2014 Best Franchise Awards sponsored by RBS.

There were 21 winners in 5 categories of the awards that started in 2011 and are now in their fourth year.

Uniquely, the winners of the Best Franchise Awards are based on feedback from thousands of franchisors that receive outstanding results in the company’s Benchmark Satisfaction Survey; franchisors with outstanding results are automatically entered into the awards. The survey asks franchisees to anonymously score their franchisor on everything from training and support to shared goals and how it has compared with their expectations. The results are then compiled into a report, giving the franchisor a detailed insight into franchisee satisfaction and areas for improvement.

Director Steven Frost said,

‘Another great day in the Smith & Henderson Best Franchise Awards calendar. Our awards are based on what really counts, the experience of thousands of actual franchisees which means all our finalists already feel like winners because they know how highly rated they are by their franchisees, something every good franchisor strives for. The winners today all demonstrated good training, support, communication skills, support and an active network necessary to build a great franchise operation and we are proud and delighted to be recognising them today.’

Representing sponsors RBS, David Williams, Director Franchising at RBS England & Wales, said

‘The Best Franchise Awards bring together some of the UK’s finest franchisors and celebrates their success and the opportunities available for franchisees. With increasing numbers of new business start-ups, following the franchise route it is vital for franchisors to make their business model stands out and sets high standards for the implementation of the franchise. RBS is delighted to be supporting the Best Franchise Programme and I would like to congratulate the winners of the awards which have all set themselves apart from the competition’.

The winners of the three franchisor awards were:

  • Best Franchise: Less than £25k investment – Puddle Ducks
  • Best Franchise: £25k-£75k investment – ActionCOACH
  • Best Franchise: £75k plus investment – TaxAssist Accountants

New for 2014 was the Continuous Improvement Award, designed to recognise franchisors that have improved their Franchise Satisfaction Survey results for at least two years running.

Winners in this category were:

  • ActionCOACH
  • Business Doctors
  • CeX
  • Home Instead Senior Care
  • Mac Tools
  • Premier Sport
  • Puddle Ducks
  • TaxAssist Accountants

The 5 Star Franchisee Satisfaction Award was given to an elite group of franchisors who were rated as ‘above average’ by their franchisees across every key area that the benchmarking programme measures, such as training and support for franchisees and the quality of their relationships.

The winners in this category were:

  • ActionCOACH
  • Business Doctors
  • Diddi dance
  • Home Instead Senior Care
  • Music Bugs
  • Puddle Ducks
  • Right At Home
  • Rugby Tots
  • Tatty Bumpkin
  • TaxAssist Accountants


About the Franchise Satisfaction Benchmark (FSB)The FSB is provided by Smith & Henderson, a leading independent franchise consultancy. It works by inviting existing franchisees to participate in an anonymous online survey which asks them 31 questions about their franchise ownership experience. Using a consistent methodology, the franchise is assigned an overall FSB score and the highest performing franchisors are recognised in the Best Franchise Awards, sponsored by RBS. For more information please visit, email or contact 0845 862 0454.