"Smith & Henderson helped us to really understand how we can make D&T an even better place to work and improve performance. Although our results on the whole were good, there are a number of steps we will be taking to improve certain areas, including more regular staff appraisals. From start to finish the service was fantastic and I have no hesitation in recommending Smith & Henderson. Our first action has been committing to working with them next year so we can benchmark our progress."

"The Franchise Satisfaction Benchmark has helped us to align our business plan to really focus on what our franchise need. The independently verified results have given us immense pride in what we have achieved and we have incorporated these into our prospectus and Discovery Day presentations. We will also share these with the franchise banks to further enhance our credibility.

We have been genuinely impressed by Smith & Henderson and after so many year in franchising to impress us takes some doing!"

"Franchise Benchmark is an excellent tool for any franchisor looking to improve its existing services. It can be used to identify areas for improvement and monitor any resulting actions."

"Smith & Henderson's franchise benchmarking tool should be the foundation of franchisor's business plans; because it is franchisee driven you can be sure you are dealing with the issues that are important to the network. Then being able to compare your franchise model to the industry standards is something new and refreshing in the franchising world – it is a fantastic tool that will help drive standards in franchising upwards. Winning an award was the icing on the cake and makes the hard work of the Jasper's team worthwhile."

"If anyone is considering working with Smith & Henderson but is not quite sure if it is right for them don't hesitate, just do it.  We plan to re-run the benchmark every 6 months to discover how attitudes have changed, to make sure our strengths remain strong and to address the areas where the franchisees wish to see us make changes."

"Smith & Henderson's research provided valuable insight into the way we do thing and consequently we have had some exciting ideas for the future, such as a leadership academy. In today's challenging economic environment, being at the top of your game has never been more important to attract more business. Armed with these results, we feel hugely energised and optimistic for the future."

"Smith & Henderson talked us through all the stages before, during and after the survey was carried out – it went extremely smoothly and we were really pleased with the results.  Importantly, it will help us improve in areas where franchisees need more support and we'll also use our survey report as a franchise recruitment marketing tool."

"As we received extremely positive feedback…it will add greatly to our recruitment efforts across the world. However probably more importantly it will allow us to specifically address areas where there appeared to be a lack of satisfaction from our coaches perspective. The survey has highlighted a couple of areas where we can make an immediate improvement."