Privacy Policy

At Smith & Henderson your privacy is important to us. We will NEVER rent, sell or loan your personal data to third parties.

1. Why We Ask for Your Confidential Information
We ask for the contact details of your active franchisees / employees so we can invite them to participate in the engagement survey. We will only ever communicate with them for this purpose and we will NEVER release their email addresses to a third party.

2. How We Collect Your Information
As well as collecting information directly from you, Smith & Henderson also uses cookies to identify visitors to our website, but these do not contain any personal, confidential or financial information that can be used to identify you. A cookie is stored by your web browser in a text file on your computer with the word 'cookie' in its name. Each time your web browser requests a page from our web server, the cookie's message is sent back. Only Smith & Henderson’s web server may read the contents of a cookie you accept from us.

3. When We Release Your Information
Under no circumstance will the information identifying a respondent be disclosed by Smith & Henderson or its employees. Only in exceptional circumstances, when Smith & Henderson is required or permitted by law, we will disclose your personal information without your knowledge or specific consent. For example, such information may be disclosed if required to comply with a subpoena, warrant, or court order, or if requested by a government institution, which has the lawful authority to obtain the information.

4. How We Protect Your Information
Smith & Henderson has security measures in place to protect the loss, misuse and alteration of the information under our control. We use technological safeguards like security software as well as internal passwords and security policies. We will retain your personal information only as long as it is required for the reasons it was collected or as required by law. This period may extend beyond the end of your relationship with us but only for so long as it is legally necessary for us to have sufficient information to respond to any issue that may arise at a later date. When your personal information is no longer needed or required, we have procedures to destroy, delete, erase or convert it to an anonymous form.

5. Understanding Your Options
We allow you to opt-out of receiving updates from Smith & Henderson at anytime. You can either do this by the following options for unsubscribing from any future mailings when you receive such a communication or by e-mailing info@smithhenderson.com. We will also give you access to the information we have about you. You may arrange such access by contacting Smith & Henderson’s Data Manager, by e-mailing info@smithhenderson.com. We will advise you in advance if a small charge will be required for conducting the search and we will respond to your request promptly.

6. Changes to this Statement
Smith & Henderson will occasionally update this Statement of Privacy to reflect company and customer feedback. We encourage you to periodically review this Statement to stay informed of how we are protecting your information.