Engagement Drives Customer Satisfaction and Growth
In today's competitive environment, businesses can only achieve their objectives through an engaged and enabled workforce. Employee Engagement is not just a fluffy way of making people happier at work; it positively impacts every aspect of your business:
- Engaged employees generate 43% more revenue (Hay Group)
- 9 out of 10 of the key barriers to successful change are people related (PWC)
- 59% of engaged employees say work brings out their most creative ideas - only 3% of the disengaged agree (Gallup)
- 67% of engaged advocate their organisation; only 3% of the disengaged do (Gallup);
- It is estimated that engaged employees take an average of 2.69 sick days per year; the disengaged take 6.19 (ACAS)
- Engaged employees exceed expectations, take ownership and act as ambassadors when with customers, meaning these stay loyal, spend more and recommend you to others
How To Improve It
Like most key performance indicators, the first step in improving Employee Engagement is measuring it. We'll help you to identify your strengths and areas for improvement. We'll then help you to turn this insight into a comprehensive action plan and drive measurable improvements that directly impact business performance.
Why Us?
All of this, at a fraction of the cost of using a traditional research consultancy. That's why our clients range from SMEs to multi-national companies and 9/10 'Strongly Agree' they would recommend us.
Our Clients include:
Our Clients Reflect:
"I highly recommend Smith & Henderson - their research has highlighted clear areas of success which we should be proud of as well as areas for improvement. We intend to work with them annually to benchmark our development."
Alex King, CEO, The Financial Management Centre.
Alex King, CEO, The Financial Management Centre.